RightTech (we, us, our) complies with the New Zealand Privacy Act 1993 and the General Data Protection Regulation of the European Union (GDPR) when dealing with personal information.
Personal information is information about an identifiable individual (a natural person) and includes personal data, personally identifiable information, and equivalent information under applicable privacy and data protection laws.
This policy does not limit or exclude any of your rights under the New Zealand Privacy Act 1993 or the GDPR. For further information on the New Zealand Privacy Act 1993, see www.privacy.org.nz. For further information on the GDPR, see https://ec.europa.eu/info/law/law-topic/data-protection_en.
This policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. We are happy to provide any additional information or explanation needed. Any request for further information should be sent to us via a support ticket at support@righttechsoft.com.
We may change this policy by uploading a revised policy on our website. The change will apply from the date that we upload the revised policy.
This policy was last updated on 21 April 2022.
This privacy policy applies to personal information we collect from visitors to our website, our customers, and other persons with whom we deal directly.
Users of our SaaS service may collect personal information from individuals (e.g., their employees and customers) and upload, store, or process that information to or in that service (User Data).
For the purposes of the GDPR, our customers are the data controller when storing or otherwise processing User Data and we are the data processor. Our customers determine what and how they collect, use, disclose, and transfer User Data. This means that our customers’ collection and use of User Data is governed by their privacy policy and practices, not ours.
We only process User Data as authorized by our customers in our Terms. Unless required otherwise under applicable law, if we receive any request or enquiry relating to User Data, we will forward this request to our relevant customer.
The remainder of this privacy policy does not apply to User Data.
We do not intend to collect personal information from or about children aged under 16. If you have reason to believe that we have collected personal information from or about a child under the age of 16, please contact us via a support ticket at support@righttechsoft.com.
We collect the following information directly from you.
Some of the personal information that we collect directly from you may be mandatory and some may be optional. We will let you know which of these applies at the time we collect the relevant personal information. While you do not have to provide us with some of the information that we may request, this might mean that our products and services may not perform as well as they should, or that we may not be able to provide some parts of the website or all of our products or services to you. If you require further information about the consequences of not providing us with any information, please contact us via a support ticket at support@righttechsoft.com.
When you access and use our website or related services we may automatically collect information about your device and usage of our website, products, and services, including your IP address, operating system, browser type, time spent on certain pages of the website, pages visited, and links clicked.
Some of this data is collected through third-party tools and/or the use of cookies, web beacons, and similar storage technologies. Please refer to our cookie policy below for further information, including information on how you can disable these technologies.
We may use your personal information to:
We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation, or acquisition.
We conduct automated decision-making for email sequencing. You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails or contacting us via a support ticket at support@righttechsoft.com.
We may disclose your personal information to:
We may also share information about your use of our website with our trusted advertising and analytics partners through the use of cookies, web beacons, and similar storage technologies. Please refer to our cookie policy below for further information.
A business that supports our website, products, and services may be located outside of New Zealand (the country where we are incorporated) and also outside of the country where you are located. This means that the personal information we collect may be transferred to, and stored in, a country outside of New Zealand and the country where you are located.
If you are located in the European Economic Area (EEA), your personal information may be transferred outside of the EEA. Under the GDPR, the transfer of personal information to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, we may transfer personal information if other appropriate safeguards are in place.
Where we transfer personal information outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data, or to a third party where approved transfer mechanisms are in place to protect your personal information (e.g., to organizations in the United States under the EU-U.S. Privacy Shield framework or by entering into the European Commission’s Standard Contractual Clauses). For further information, please contact us via a support ticket at support@righttechsoft.com.
Some of the personal information we collect is processed in New Zealand. New Zealand is recognized by the European Commission as a country that has an adequate level of data protection and we rely on this decision in transferring personal information to New Zealand.
As required by applicable law, we will take steps to keep your personal information safe from loss, unauthorized activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal information.
You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. You should not disclose your password to third parties. Please notify us immediately if there is any unauthorized use of your account or any other breach of security.
Subject to certain grounds for refusal under applicable law, you have the right to access your personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
Where you request a correction, if we think the correction is reasonable and we are reasonably able to change your personal information, we will make the correction. In all other cases, we will take reasonable steps to make a note of the personal information that was the subject of your correction request.
If you want to exercise either of the above rights, email us via a support ticket at support@righttechsoft.com. Your email should provide evidence of who you are and set out the details of your request (e.g., the personal information to be corrected and the correction that you are requesting).
Subject to applicable law, we may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
In addition to the rights to access and correct your personal information, if you are based in the European Union, you have the additional rights set out in the GDPR Additional Terms section of this privacy policy below.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another website, the owner of that website will have its own privacy policy relating to your personal information. We suggest you review that website’s privacy policy before you provide personal information to that owner or website.
The personal information that we collect and use will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.
If you have any questions about this privacy policy, or our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us via a support ticket at support@righttechsoft.com.
Our lawful basis for processing (as that term is defined in the GDPR) personal information that we collect, use and disclose depends on the personal information collected and the context in which we collect it.
Generally, we collect personal information from you where we have your consent, where the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, or where processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).
Where we process personal information based on your consent, you may withdraw your consent at any time.
Despite the above, we may process your personal information where such processing is necessary for compliance with applicable laws.
If you have any questions about the legal basis on which we process personal information or need further information, please contact us via a support ticket at support@righttechsoft.com.
If you are located in the European Union, your rights in relation to your personal information include:
Where personal information is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.
If you would like to exercise any of your above rights, please contact us via a support ticket at support@righttechsoft.com. If you are not satisfied with our response, you may refer your query to your local data protection authority.
We use cookies on our website and as part of our related services, and receive information collected through cookies. This cookie policy explains how we use cookies and how you can opt out of cookies.
By continuing to use our website and related services, you indicate your agreement for us to use the cookies described below.
Cookies are text files containing small amounts of information downloaded to your browsing device (e.g., a computer or smartphone) when you visit a website. Cookies can be recognized by the website that downloaded them or by other websites that use the same cookies. This helps a website know if the browsing device has visited that or other websites before.
The types of cookies used by us can generally be categorized as follows:
We use Google Analytics to collect information about visitors to our website. For further information on how Google uses your personal information and how to opt out of Google’s use of cookies, see here.
You can control and/or delete cookies as you wish. For more information about how to control cookie settings through your browser, see AboutCookies.org.uk.
If you follow a link on our website to another website, the owner of that website will have its own cookies. We suggest you review that website’s cookie policy before visiting.
